"Mandy is a dedicated, conscientious professional with a sound understanding of healthcare, based on a 25 year pedigree of working within the NHS. I would recommend Mandy for her approach, personality and thoroughness, which consistently results in a job well done." KAM Marketing Associates Ltd.
"First impressions of the report ......... Excellent", "Thank you so much for the work you did, it was most useful and timely. I hope we have the opportunity to work on this together" Graphnet Health Ltd.
"Mandy was the lead for the Trust's FT Project. I reviewed the first draft copy of the IBP which was one of the best first drafts I'd seen, the overall document was in an excellent position. Mandy had co-ordinated/produced a very concise and complete first draft. Meetings held with Mandy were always very informative,........... comments made were acted upon. This was evident to me from the very positive, and quick, progress the Trust made. The work Mandy put in ensured that the Trust were in a position to progress through the SHA assurance process in a swift and positive manner." SHA West Midlands.
Mandy Edwards started her career as a Therapy Radiographer over 25 years ago. During this time she became involved in setting up and running a number of unique Medical Research Council trial programmes, before taking up a position as a team leader for a business process re-engineering pilot project within healthcare. This provided an insight into the benefits of streamlining systems to increase productivity and effectiveness, whilst seeking to maintain and improve quality.
Becoming a founder member of a dedicated service improvement team for one of the largest NHS Trusts in the UK, she developed a portfolio of tools and techniques aimed at improving both clinical and administrative processes, as well as patient experiences of healthcare. This led to a significant role in the planning and design of a brand new hospital under a £690m PFI scheme (at the time, the largest in healthcare in the UK outside London) with key responsibility for development of the overall clinical brief and new model of care. The role involved detailed activity and capacity modelling, together with development of operational specifications and functional relationships, including physical design and space utilisation.
In 2002, Mandy took up her first director role, having board responsibility for patient access, including waiting time management, and hospital-wide modernisation. During this time she furthered her expertise in redesign concepts and introduced philosophies such as statistical process control (SPC), theory of constraints (TOC), benefits realisation and lean thinking. Leading the deployment of a new patient administration IT system as part of the NHS National Programme for IT, Mandy worked in partnership with a major USA company to ensure the benefits and added value of the system were maximised. The measuring and quantifying of all aspects of service performance and patient experience, together with the development of robust reporting and board assurance systems became a key part of her role and she took on board responsibility for performance and contracting. This included executive leadership of the Trust's IT and Informatics departments and the production of a 5 year IM&T strategy. She went on to develop the organisation's public facing profile, including its market assessment and monitoring capability, and together with an external marketing consultancy, developed a 5 year marketing strategy.
The introduction of the National Payment by Results Tariff created financial difficulties for many Trusts and during 2007, Mandy worked alongside Ernst and Young to effect a successful organisational turnaround. Ultimately, she became the organisation's Company Secretary, successfully leading the Trust to the commencement of the Monitor Foundation Trust assessment phase, before leaving in 2010 to set up Edwards Healthcare Consulting. As programme lead for further NHS Foundation Trust applications she has gone on to work closely with several other major business consultancy firms such as Tribal, Finnamore, Chantrey Vellacott, Price Waterhouse Cooper, Deloitte and Cap Gemini on financial and corporate governance, as well as development of a 5 year Integrated Business Plan and Long Term Financial Model.